Is something in your unit or the common areas broken, damaged, leaking, or otherwise in need of attention? Submitting a service request is the first step in this process.

 

 

SERVICE REQUESTS

red header underline

 

The Service Request Process

 

STEP 1: Determine if this is homeowner or Corporation responsibility.

 

In every condominium corporation there are areas which the condominium is responsible to maintain and components that homeowners are responsible to maintain.  These components are identified in your Corporations Declaration.  Often, but not always, the homeowners are responsible for everything from the studs(walls) inward.  This includes, but isn't limited to, appliances, flooring, hot water tanks, water softeners, furnaces, utility lines (plumbing, electric, and heating runs).

 

If this a Corporation responsibility then please proceed to STEP 2.

 

STEP 2: Complete the Service Request form.

 

To help us get the matter resolved in an efficient manner we ask that you please fill in all the fields in the form at the bottom of the page.

 

There is;

  • A section for your contact information.
  • A section to identify the location and item requiring service.
  • A text box for you to describe the issue with specific details.
  • A section for you to upload a picture.

Please provide as much information about the item needing service in the description text area so that we better understand the service required.  Which will help us give proper direction to the contractor we will use to perform the work.

 

e.g. - I came home last night and noticed a street light was out along the roadway in front of unit number 27A.  All the other lights seem to be working fine.

 
STEP 3: What happens next?

 

Once the Service Request Form has been submitted, all service requests are reviewed by our management team and prioritized.  Depending on the service request, further review and approval may be required from your Board of Directors.  Typically, all service requests that are not an emergency and involve a cost greater than $500 will require this approval.  There may be some delay in getting requests reviewed as the Condominium Directors are volunteers and most Boards meet either once per month or quarterly.  We all try and expedite the review of service requests by email, however, some decisions are better discussed and made at a meeting which may further delay the requests review. 

 

Please review the "what happens next" information on the link below.

 

WHAT HAPPENS NEXT

 

 

Response Times

 

Routine Requests
Urgent Requests
While you hear from one of our team members within 48 hours,  the turn around for these types of service requests can range anywhere between 10 to 30 days depending on approvals and the contractors schedules.  Some examples of a routine service request are;

While you hear from one of our team the same day within a few hours, the turn around for these types of service requests can range anywhere between 1-3 days depending on approvals and the contractors schedules.  Some examples of a urgent service request are;
  • Garbage and debris
  • Loose door handle (depending on your declaration standards)
  • Sticking lock
  • Intercom issues
  • Eaves trough problems
  • Burnt out lights 
  • Landscaping concerns
  • Routine or regular type service request
  • Roof or shingle issues
  • Lighting outages (street, parking)
  • Fan noise (hallway or HVAC system)
  • Slow leaks
  • Elevator problems
  • Make up air unit problems
  • Damaged walls inside unit

 

Download the Forms Below

 

If you cannot use the fields below, you can download and complete the form by clicking the link below.  You'll have to email it back to us.

 

APPLICATION FOR ALTERATION FORM

PAP AGREEMENT

 

THE SERVICE REQUEST FORM

 

 

 

YOUR CONTACT INFORMATION
* DATE (YYYY/MM/DD)
* FULL NAME
* ADDRESS
* UNIT NUMBER
* EMAIL ADDRESS
* PHONE NUMBER
STYLE OF UNIT
Style
ITEM NEEDING REPAIR
Lighting
Plumbing/ Heating/ Mechanical
Building
Grounds
* DESCRIPTION OF THE ISSUE
UPLOAD A PICTURE

Is something in your unit or the common areas broken, damaged, leaking, or otherwise in need of attention? Submitting a service request is the first step in this process.

 

 

SERVICE REQUESTS

red header underline

 

The Service Request Process

 

STEP 1: Determine if this is homeowner or Corporation responsibility.

 

In every condominium corporation there are areas which the condominium is responsible to maintain and components that homeowners are responsible to maintain.  These components are identified in your Corporations Declaration.  Often, but not always, the homeowners are responsible for everything from the studs(walls) inward.  This includes, but isn't limited to, appliances, flooring, hot water tanks, water softeners, furnaces, utility lines (plumbing, electric, and heating runs).

 

If this a Corporation responsibility then please proceed to STEP 2.

 

STEP 2: Complete the Service Request form.

 

To help us get the matter resolved in an efficient manner we ask that you please fill in all the fields in the form at the bottom of the page.

 

There is;

  • A section for your contact information.
  • A section to identify the location and item requiring service.
  • A text box for you to describe the issue with specific details.
  • A section for you to upload a picture.

Please provide as much information about the item needing service in the description text area so that we better understand the service required.  Which will help us give proper direction to the contractor we will use to perform the work.

 

e.g. - I came home last night and noticed a street light was out along the roadway in front of unit number 27A.  All the other lights seem to be working fine.

 
STEP 3: What happens next?

 

Once the Service Request Form has been submitted, all service requests are reviewed by our management team and prioritized.  Depending on the service request, further review and approval may be required from your Board of Directors.  Typically, all service requests that are not an emergency and involve a cost greater than $500 will require this approval.  There may be some delay in getting requests reviewed as the Condominium Directors are volunteers and most Boards meet either once per month or quarterly.  We all try and expedite the review of service requests by email, however, some decisions are better discussed and made at a meeting which may further delay the requests review. 

 

Please review the "what happens next" information on the link below.

 

WHAT HAPPENS NEXT

 

 

Response Times

 

Routine Requests
Urgent Requests

While you hear from one of our team members within 48 hours,  the turn around for these types of service requests can range anywhere between 10 to 30 days depending on approvals and the contractors schedules.  Some examples of a routine service request are;

While you hear from one of our team the same day within a few hours, the turn around for these types of service requests can range anywhere between 1-3 days depending on approvals and the contractors schedules.  Some examples of a urgent service request are;

  • Garbage and debris
  • Loose door handle (depending on your declaration standards)
  • Sticking lock
  • Intercom issues
  • Eaves trough problems
  • Burnt out lights 
  • Landscaping concerns
  • Routine or regular type service request
  • Roof or shingle issues
  • Lighting outages (street, parking)
  • Fan noise (hallway or HVAC system)
  • Slow leaks
  • Elevator problems
  • Make up air unit problems
  • Damaged walls inside unit

 

Download the Forms Below

 

If you cannot use the fields below, you can download and complete the form by clicking the link below.  You'll have to email it back to us.

 

APPLICATION FOR ALTERATION FORM

PAP AGREEMENT

 

THE SERVICE REQUEST FORM

 

 

 

YOUR CONTACT INFORMATION
* DATE (YYYY/MM/DD)
* FULL NAME
* ADDRESS
* UNIT NUMBER
* EMAIL ADDRESS
* PHONE NUMBER
STYLE OF UNIT
Style
ITEM NEEDING REPAIR
Lighting
Plumbing/ Heating/ Mechanical
Building
Grounds
* DESCRIPTION OF THE ISSUE
UPLOAD A PICTURE
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