FAQ

Working with you, we will assess your specific needs and create a package that best fits your Corporation. We provide a number of financial management, governance and general management services to the communities we manage.

FAQ

 

What do I do in an after hours emergency?

If it is a time-sensitive issue that cannot wait for office hours the next day, and that may hurt or damage a person or building structure, please call us on our emergency line or email us.

 

 

What am I responsible for maintaining?

You are responsible for everything within the unit boundaries disclosed in Schedule “C” of the Declaration and any exclusive use portions defined in the Schedule “F” of the Declaration. You can log onto your community’s webpage to view a copy of your corporation’s Schedules “C and “F”.

 

 

When are my condo fees due?

Your condo fees are due on the 1st day of every month. If you have supplied us with a pre-authorized payment form your fees will be automatically withdrawn from your account on the 1st of the month. If you pay by cheque, it must be in our office for us to deposit no later than 3 business days before the first of the month. Late and/or returned payments will result in additional fees being charged to you, and could result in legal implications without further notice.

 

 

What do my condo fees cover?

Your fees cover the maintenance and repair of all common elements, including landscaping and snow removal. A portion of your fees is also deposited to your Corporation’s Reserve Fund in anticipation of future major repairs and replacements, in accordance with your Corporation’s Reserve Fund Study. For further information please refer to the budget that was mailed to you.

 

 

When will my condo fees go up and will you give me notice?

Every Condo Corporation has a fiscal year-end. This date is usually determined in accordance with the month the Corporation was registered in the Land Title Office. Sometimes the date is determined by the Corporation’s By-laws. A couple of months before your corporation’s year-end, we will prepare a draft budget for the coming year and review it with the Board of Directors. Once the Board approves it, you will be provided with a copy of the new budget by mail. If there is to be an increase, it will typically happen at the beginning of the new fiscal year.

 

 

What kind of insurance do I need to have?

You need to acquire and maintain condominium owner’s insurance. Your insurance provider can advise you on the package that is right for you. Please provide your insurance provider with the Corporation’s Declaration, Standard Unit By-Law/Definition, and Insurance Memorandum.

 

 

How do I make a service request?

Click here to submit a service request form. If your unit has flooded, contact management immediately at the emergency number/email on our contact us page.

 

 

What is the procedure to make an addition, alteration, or improvement to my unit?

Please contact us by phone or email to discuss your plans. Depending on what your plans are, you may or may not require Board approval and/or building permits. In any event there will be a form to complete and remit to our offices. Please be sure to review and complete our Application for Alteration Form.

 

 

I want to rent out my unit to tenants. Do I need to notify you?

Yes! The Condominium Act, 1998 requires that you keep accurate records and notify management. Please visit the member’s page of this website to obtain the necessary forms to be completed and forwarded to our office.

 

 

Who pays property taxes?

You do! Each owner owns their own unit, and therefore is responsible for payment of the taxes directly to the City they belong to.

 

 

Who maintains my household appliances?

You do! The Condo Corporation owns the common elements defined in its Declaration. Appliances are usually owned by the homeowner and as such are the responsibility of the homeowner. NOTE: if you do not maintain your appliances the Corporation may maintain them on your behalf and charge you the cost of doing so.

 

 

I am having an issue with my neighbour. What do I do?

Try talking to your neighbour directly. If that doesn’t work, you can contact us and we will speak to them on your behalf. Please ensure that you have the correct unit number when you call as we don’t want to speak to the wrong party. 

 

If the conflict is an after-hours noise complaint, call the non-emergency number of your local police department and ask for Noise Bylaw Enforcement.

 

 

Where can I park?

Oh, this is tough one! Due to City Building and By-Law Regulations, there are a prescribed number of visitor, barrier-free, and homeowner parking stalls constructed onsite. In addition to this, the Corporation’s Declaration and policies determine how parking is assigned to homeowners. Often each unit is allotted 1 parking space per 1 residential unit within a parking lot type parking plan. Visitors are always to use the spaces marked as such, while fire routes and barrier free spaces are to be reserved for those exact purposes. Parking seems to always be an issue within condos and we ask that you review your condo’s regulations to understand the parking rules within your specific community.

 

 

How do I register an overnight visitor?

Depending on your Corporation, this may or may not be an option. Usually there is a monitoring company that you would call into to register your vehicle. Please contact our office during business hours to find out if there is overnight registration available at your location.

 

 

How do I update my account information??

Log into your membership site and go to the “Update My Information” tab.

 

 

Where can I find my Condo’s Rules?

This information is available in your membership site. Click here to log in.

 

 

What are the landscapers responsible for?
(Note: this can vary depending on the corporation’s declaration.)

 

IN THE SPRING
  • Sweep along all curbs and driveways and removal of winter debris.
  • Rake/Dethatch turf area to remove matted and compacted turf areas.
  • Prune dead and dying branches and prune bushes and shrubs.
  • 2 x fertilize and weed spray all turf areas
  • Top dress and seed or sod any winter damage.
  • Spring clean-up, including: dethatching, hard raking of sloped areas, edge & cultivate all shrub beds, pick up debris.
     
IN THE SUMMER
  • Edge concrete walkways, curbs, and common elements beds on a weekly basis.
  • Weed common element beds on a weekly basis.
  • Cut all turf areas starting the first week of May and maintain grass height at no longer than 2.5 inches for the season.
  • Trim around all curbs, buildings, fences, and signs etc.
  • 1 x fertilize all turf area
  • Remove grass clipping from patios, walkways and driveways.
  • Pick up debris each week prior to cutting.
  • Shape shrubs and bushes to maintain a neat appearance. 
     
IN THE FALL
  • Fall clean up, including: cleaning up leaves & debris and preparing site for winter
  • 1 x fertilize all turf areas
  • Clean up leaves and fallen branches on a weekly cycle until snow falls.
     
IN THE WINTER
  • Plow all roadways before 8 am on normal overnight snow falls of 5 cm and return to clean all city sidewalks and walkways before 1 pm each day.
  • Monitor conditions 24 hours a day and apply ice melting product as necessary. 
  • Salt/sand roadways in icy or freezing rain situations to eliminate build up.

FAQ

Working with you, we will assess your specific needs and create a package that best fits your Corporation. We provide a number of financial management, governance and general management services to the communities we manage.

 

 

FAQ

 

What do I do in an after hours emergency?

If it is a time-sensitive issue that cannot wait for office hours the next day, and that may hurt or damage a person or building structure, please call us on our emergency line or email us.

 

 

What am I responsible for maintaining?

You are responsible for everything within the unit boundaries disclosed in Schedule “C” of the Declaration and any exclusive use portions defined in the Schedule “F” of the Declaration. You can log onto your community’s webpage to view a copy of your corporation’s Schedules “C and “F”.

 

 

When are my condo fees due?

Your condo fees are due on the 1st day of every month. If you have supplied us with a pre-authorized payment form your fees will be automatically withdrawn from your account on the 1st of the month. If you pay by cheque, it must be in our office for us to deposit no later than 3 business days before the first of the month. Late and/or returned payments will result in additional fees being charged to you, and could result in legal implications without further notice.

 

 

What do my condo fees cover?

Your fees cover the maintenance and repair of all common elements, including landscaping and snow removal. A portion of your fees is also deposited to your Corporation’s Reserve Fund in anticipation of future major repairs and replacements, in accordance with your Corporation’s Reserve Fund Study. For further information please refer to the budget that was mailed to you.

 

 

When will my condo fees go up and will you give me notice?

Every Condo Corporation has a fiscal year-end. This date is usually determined in accordance with the month the Corporation was registered in the Land Title Office. Sometimes the date is determined by the Corporation’s By-laws. A couple of months before your corporation’s year-end, we will prepare a draft budget for the coming year and review it with the Board of Directors. Once the Board approves it, you will be provided with a copy of the new budget by mail. If there is to be an increase, it will typically happen at the beginning of the new fiscal year.

 

 

What kind of insurance do I need to have?

You need to acquire and maintain condominium owner’s insurance. Your insurance provider can advise you on the package that is right for you. Please provide your insurance provider with the Corporation’s Declaration, Standard Unit By-Law/Definition, and Insurance Memorandum.

 

 

How do I make a service request?

Click here to submit a service request form. If your unit has flooded, contact management immediately at the emergency number/email on our contact us page.

 

 

What is the procedure to make an addition, alteration, or improvement to my unit?

Please contact us by phone or email to discuss your plans. Depending on what your plans are, you may or may not require Board approval and/or building permits. In any event there will be a form to complete and remit to our offices. Please be sure to review and complete our Application for Alteration Form.

 

 

I want to rent out my unit to tenants. Do I need to notify you?

Yes! The Condominium Act, 1998 requires that you keep accurate records and notify management. Please visit the member’s page of this website to obtain the necessary forms to be completed and forwarded to our office.

 

 

Who pays property taxes?

You do! Each owner owns their own unit, and therefore is responsible for payment of the taxes directly to the City they belong to.

 

 

Who maintains my household appliances?

You do! The Condo Corporation owns the common elements defined in its Declaration. Appliances are usually owned by the homeowner and as such are the responsibility of the homeowner. NOTE: if you do not maintain your appliances the Corporation may maintain them on your behalf and charge you the cost of doing so.

 

 

I am having an issue with my neighbour. What do I do?

Try talking to your neighbour directly. If that doesn’t work, you can contact us and we will speak to them on your behalf. Please ensure that you have the correct unit number when you call as we don’t want to speak to the wrong party. 

 

If the conflict is an after-hours noise complaint, call the non-emergency number of your local police department and ask for Noise Bylaw Enforcement.

 

 

Where can I park?

Oh, this is tough one! Due to City Building and By-Law Regulations, there are a prescribed number of visitor, barrier-free, and homeowner parking stalls constructed onsite. In addition to this, the Corporation’s Declaration and policies determine how parking is assigned to homeowners. Often each unit is allotted 1 parking space per 1 residential unit within a parking lot type parking plan. Visitors are always to use the spaces marked as such, while fire routes and barrier free spaces are to be reserved for those exact purposes. Parking seems to always be an issue within condos and we ask that you review your condo’s regulations to understand the parking rules within your specific community.

 

 

How do I register an overnight visitor?

Depending on your Corporation, this may or may not be an option. Usually there is a monitoring company that you would call into to register your vehicle. Please contact our office during business hours to find out if there is overnight registration available at your location.

 

 

How do I update my account information??

Log into your membership site and go to the “Update My Information” tab.

 

 

Where can I find my Condo’s Rules?

This information is available in your membership site. Click here to log in.

 

 

What are the landscapers responsible for?
(Note: this can vary depending on the corporation’s declaration.)

 

IN THE SPRING
  • Sweep along all curbs and driveways and removal of winter debris.
  • Rake/Dethatch turf area to remove matted and compacted turf areas.
  • Prune dead and dying branches and prune bushes and shrubs.
  • 2 x fertilize and weed spray all turf areas
  • Top dress and seed or sod any winter damage.
  • Spring clean-up, including: dethatching, hard raking of sloped areas, edge & cultivate all shrub beds, pick up debris.
     
IN THE SUMMER
  • Edge concrete walkways, curbs, and common elements beds on a weekly basis.
  • Weed common element beds on a weekly basis.
  • Cut all turf areas starting the first week of May and maintain grass height at no longer than 2.5 inches for the season.
  • Trim around all curbs, buildings, fences, and signs etc.
  • 1 x fertilize all turf area
  • Remove grass clipping from patios, walkways and driveways.
  • Pick up debris each week prior to cutting.
  • Shape shrubs and bushes to maintain a neat appearance. 
     
IN THE FALL
  • Fall clean up, including: cleaning up leaves & debris and preparing site for winter
  • 1 x fertilize all turf areas
  • Clean up leaves and fallen branches on a weekly cycle until snow falls.
     
IN THE WINTER
  • Plow all roadways before 8 am on normal overnight snow falls of 5 cm and return to clean all city sidewalks and walkways before 1 pm each day.
  • Monitor conditions 24 hours a day and apply ice melting product as necessary. 
  • Salt/sand roadways in icy or freezing rain situations to eliminate build up.
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