FREQUENTLY ASKED QUESTIONS

FAQs

Click on the questions below to see the answers.

1. What to do when there is a flood in your unit?
Call the plumber at the emergency number provided
2. What am I responsible to maintain?
Everything disclosed in Schedule C to the Declaration as being part of the Standard Unit Boundary. Please log in {link} to view a copy of your Corporation’s Schedule C.
3. When are my condo fees due and what do they cover?
Your condo fees are due on the 1st day of each and every month. If you have supplied us with a Pre-authorized Payment form, your fees will be automatically withdrawn from your account. If you pay by cheque, it must be in our office for deposit on the 1st. Late payments and insufficient funds notifications will result in additional fees being charged to you.

Your fees cover the maintenance and repair of all the common elements, including landscaping and snow removal. A portion of your fees is also deposited to your Corporation’s Reserve Fund in anticipation of future major repairs and replacements, in accordance with your Corporation’s Reserve Fund Study.
4. What insurance do I need to have?
You need to acquire and maintain “condominium owner’s insurance”. Your insurance provider will advise you on the package that is right for you.
5. My neighbours pet is doing its business on my lawn, what can I do?
Try talking to your neighbour. After all, you share the same community.

If that doesn’t work, contact us and we will speak to them on your behalf. Please ensure that you have the correct unit number when you call as we don’t want to speak to the wrong party.
6. How does my Corporation join the Millcreek Membership?
7. What to do in an afterhours emergency?
8. What is the procedure to make an addition, alteration, or improvement to my unit?
Contact us be phone or email to discuss your plans. Depending on what your plans are, you may or may not require Board approval, building permits, etc.
9. How do I register an overnight visitor?
Log in {link} to your membership site for this information.
10. How do I make a service request?
Call or email us
11. How do I update my account information?
Log in {link} and go to the “Update My Information” Tab.
12. Where can I find my Condo’s Rules?
Log in {link} to your membership site for this information.
13. What do I do about loud neighbours?
Try talking to your neighbour. After all, you share the same community.

If that doesn’t work and your complaint is a general one, contact us and we will speak to them.

If it’s after office hours and you need immediate assistance, call the non-emergency number of your local Police Department and ask for Noise Bylaw Enforcement.
14. What are the landscapers responsible for?
IN THE SPRING
1. Sweep along all curbs and driveways and removal of winter debris.
2. Rake/Dethatch turf area to remove matted and compacted turf areas.
3. Prune dead and dying branches and prune bushes and shrubs.
4. 2 x Fertilize and Weed spray all turf areas (Appropriate fertilizer to be used for the season).
5. Top dress and Seed or Sod any winter damage.
6. Spring Clean Up: (1 time in April)(Includes: dethatching, hard raking of slopped areas, edge & cultivate all shrub beds, pick up debris).

IN THE SUMMER
1. Edge concrete walkways, curbs, common elements beds, on a weekly basis.
2. De-weed common element beds on a weekly basis.
3. Cutting of all turf areas starting the first week of May and maintain grass height at no longer than 2.5 inches for the season.
4. Trim all curbs, buildings, fences and signs etc.
5. 1 x Fertilization of all turf area (Appropriate fertilizer to be used for the season).
6. Removal of grass clipping from patios, walkways and driveways.
7. Debris pick up each week prior to cutting.
8. Continuous shaping of shrubs and bushes to maintain a neat appearance.

IN THE FALL - Fall Clean Up: (1 time approximately 15 Oct – 15 Nov)
(Includes: Clean up leaves & debris, prepare site for winter)
1. 1 x fall fertilization of all turf areas (Appropriate fertilizer to be used for the season) .
2. Leaves and fallen braches will be cleaned up on a weekly cycle until snow falls.

IN THE WINTER
1. Plow all roadways before 8 am on normal overnight snow falls of 5 cm and return to clean all city sidewalks and walkways before 1 pm each day.
2. Salting/Sand of roadways will be completed on icy or freezing rain situations to eliminate build up, contractor to monitor the ice conditions 24 hours a day and apply ice melting product as necessary.
15. I want to rent out my unit to tenants. Do I need to notify you?
Yes! The Condominium Act, 1998 requires that you keep accurate records and notify management. Log in {link} to obtain the necessary forms to be completed and forwarded to our office.
16. Who maintains my household appliances and pays property taxes?
You do!

If you are in a new development, your appliances will be under warranty, so contact our office if you need servicing for at least the first year.
17. When will my condo fees go up and will you give me notice?
Every Condo Corporation has a fiscal year-end. This date is usually determined in accordance with the month the Corporation was registered in the Land Title Office. Sometimes the date is determined by the Corporation’s By-laws.

A couple of months before the year-end, we will prepare a draft budget for the coming year and review it with the Board of Directors. Once the Board approves it, you will be provided with a copy of the new budget by mail. If there is to be an increase, it will happen at the beginning of the new fiscal year.
18. Who do I call when I need repairs?
19. Who do I call when I have leak?
20. Where can I park?
Log in {link} to your membership site for this information.
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